The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I am no longer taking custom orders. My illness (pseudoxanthoma elasticum, more info at www.pxe.org) has made it too difficult to keep up. If this changes, I will update my shop to allow them again.
Made to order items are made as each order comes in. Sometimes I can get them done in less than 24 hours, sometimes it can take up to 8 weeks. Please be sure to contact me before placing your order if you need it to make a deadline less than 8 weeks from now. Thanks for understanding! ❤️
Wholesale orders are available please contact me for all information on wholesale prices and availability.
All work is guaranteed, for life. I will gladly fix anything I make for free, shipping is not included. If I cannot repair your piece I will replace it with an item of your choice that is of equal value. All shipping is paid by the customer.
All custom and personalized orders are nonreturnable and non-refundable. Thanks for understanding.